FAQ

Our frequently asked question section should address most of your questions but please do not hesitate to contact us should you require further assistance.

WildRagBox Subscription FAQs are answered on the individual product page.

What is a Wild Rag? A Wild Rag is a Cowboy or Buckaroo Scarf generally made out of silky materials due to it's absorbent, naturally moisture wicking properties. Because silky material is generally warmer than wool it makes it the best choice of fabric for the working cowboy no matter what kind of weather he or she may encounter. In recent years Wild Rags have become a popular fashion accessory but they are an old cowboy tradition that lives on in today's working cowboy because of their versatility.

Wild Rag Materials: We only use 100% Silk or the absolute highest quality satin which is a poly blend. Our silk rags are clearly defined as such as their price

will reflect the material type. By narrowing down the materials we use to these two types it means that once you are familiar with the quality of the material we use, you can order online with confidence in what you are getting.

Hems: Please note; you may not receive a Wild Rag with the same color hem as pictured. We will do our best to honor hem color requests, however we are unable to guarantee hem colors.

Wild Rag Care: All satin Wild Rags are machine washable, we recommend using a delicate setting if you have one. To keep your Wild Rag looking amazing year after year, we recommend line drying only. You may iron using a warm setting, applying iron to the dull side of the Rag. Do not use steam. Silk Wild Rags must only be hand laundered or dry cleaned. Please contact us if you have any questions.

Wild Rag Sizing: We offer 28”, 36” and 44” square Wild Rags. Out standard size is 36” with 85% of our customers wearing this size. This size is perfect for one wrap and any knot you want to tie! Our 28” are perfect for kids and teens and are a perfect option for adults who don’t want the bulk around their necks! We also offer a mini rag which is an 18-20” triangle! These are perfect for babies and toddlers, they make great dog Wild Rags, they are awesome hair accessories, adults love them for a pop of color and for purse scarves. See the mini collection page for pictures of each of the ways you can use them!

Other Wild Rag Sizes: If you are looking for a Wild Rag size different than what we carry please contact us. We happily make any size for our customers from 30” all the way up to 56”! Please note, we can only make them as big as the material goes which is generally 56”.

Shipping: Everything in our store is in stock and ready to ship! We ship daily when possible. There may be slight delays in shipping if we are traveling to a show. If you have questions about a ship date, please contact us prior to placing your order.

Buckaroo Fringe will not be responsible for lost, damage or stolen packages after they leave our possession and a tracking information has been generated. In the event of an issue, we will assist you with filing a claim with USPS.

Cancelations: Due to the custom nature of our Custom and Specialty Wild Rags, cancelation are not permitted.

WildRagBox Subscription Cancelations: must be requested no later than the 23rd of the month prior to the box shipping. If you are wanting to cancel May's box, you need to contact us by April 23rd. Cancelation requests received after the 23rd of the month will be billed and shipped one additional box and then the cancelation will be processed. For example, if you contact us on April 24th, you will be billed on April 30th, you will receive May's box and then your cancelation will be processed. You will not be billed in June or receive July's box.

Returns/Exchanges: Should you need to return or exchange an item, please contact us within three days of tracking receipt to discuss your situation. Approved returns and exchanges must be received within 14 days of delivery in original packaging. All items are subject to a $5 per item restocking fee and the buyer is responsible for any additional shipping charges.

Refunds: Refunds will be processed within fourteen days. We are not responsible for additional delays due to your financial institution.

Should you experience any other issue, please contact us immediately so that we have the opportunity to work with you toward resolution as your satisfaction and repeat business is our priority!

Thank you so much for supporting Buckaroo Fringe!